Booking Terms & Conditions
Please read and understand these Terms and Conditions prior to booking your tour. Sail Ningaloo Pty Ltd cannot accept any responsibility for the purchaser failing to observe a booking condition. These Terms and Conditions override any and all other Terms and Conditions previously provided to you and are available via our website at all times.
A booking is only confirmed once we have established the requested charter date availability and a deposit has been paid.
Guests choosing the double bed, twin share or triple share accommodation options are required to reserve for 2 guests and 3 guests at time of booking. Single occupancy may incur a supplementary rate.
Child rates are available for children between 7 – 15 years old, when sharing a stateroom cabin with accompanying adults. Children occupying a separate cabin will incur full fees. Single occupancy may incur a supplementary rate.
Sail Ningaloo reservations staff can make bookings for local services on guests behalf, including but not limited to; airport transfers, accommodation, whale shark tours etc. Sail Ningaloo Pty Ltd is not responsible for any expenses incurred by guests in preparing for this trip including any additional services booked through Sail Ningaloo Pty Ltd; airline tickets, transport and transfer arrangements, accommodation or special clothing.
Rates and Payment Terms
All rates are in Australian Dollars and inclusive of GST (Goods and Services Tax).
Bookings will not be held for longer than 7 days without the required deposit. A 20% deposit is required which is not refundable. On payment of deposit to ‘Sail Ningaloo Pty Ltd’, the purchaser(s) acknowledges that they have read and understand the Terms and Conditions and agree to be bound by them. If no payment is received, a payment reminder will be sent on the due date. We will then attempt to make contact via phone number and/or email address supplied at the time of booking. If we are unable to secure the agreed payment, the purchaser will forfeit their booking.
Once a booking request has been received, we will email an invoice via Xero, with our payment options detailed within, including bank transfer details and an online link to pay via credit card. Either VISA or Mastercard payments are accepted, however all credit card (and debit card) payments incur a 1% surcharge. Sail Ningaloo Pty Ltd is not responsible for any bank charges, international transfer or exchange fees incurred by your bank and/or other banks prior to funds arriving into our bank account.
Full payment is due by 30 days prior to your travel date, we will send you a payment reminder and pre-tour checklist around 6 weeks prior to your tour departure. If a booking request is made for a tour departure that is less than 30 days away, full payment is required within 7 days and/or prior to the tour departure to confirm your booking.
Sail Ningaloo Cancellations and Rescheduling
Sail Ningaloo Pty Ltd reserves the right to cancel an itinerary before departure for any reason whatsoever which may make the trip inadvisable or unsafe. In this instance guests will be given the option to transfer their booking to an alternative date otherwise all payments received will be promptly refunded in full and this refund will be the limit of Sail Ningaloo Pty Ltd’s liability.
Guest Cancellations and Rescheduling
Notification of cancellation must be received in writing, preferably by email. To avoid any miscommunication, cancellations or amendments over the phone will then be requested via email.
In the event of a cancellation up to 30 days prior to departure date, no refund is given. Cancellations over 30 days prior to departure date will receive an 80% refund.
Where full payment has been made and we can re sell the ticket before departure, we will refund your payment less 20%. Where travel has been booked with a third party Travel Agent, we cannot guarantee refund of the travel agents deposit component.
No refund can be given in the event of non-arrival. No part-refunds are given in the event guests arrival is delayed due to flight and/or weather disruption. If guests are delayed we will do everything reasonably possible in order to assist guests join the remainder of the tour.
Insurance and Liability
Guests should note that boating can be a dangerous activity and while our crew will make every effort to ensure our guest safety, we cannot be accountable for actions of guests that are beyond our control. This is an adventure trip and Sail Ningaloo Pty Ltd cannot accept any responsibility or liability for illness, accident, death, delay and property damage or loss.
We STRONGLY recommend that all guests arrange adequate Travel and Cancellation Insurance to cover valuable items, e.g. Cameras, and to protect themselves against unforseen last minute cancellations, caused by illness, family emergencies, weather, flight delays or any reason out of the control of Sail Ningaloo Pty Ltd. Insurance should also cover any medical conditions that may occur during carriage, and the associated extra costs of accessing medical care in this remote environment.
Special additional considerations for Scuba Diving activities
Please also observe our STRONG recommendation for additional Dive Evacuation Insurance if you will be or think you might be, participating in scuba diving activities whilst on tour with Sail Ningaloo Pty Ltd. Scuba diving activities carry an additional risk and medical treatment can be costly. The closest Hyperbaric Chamber is approx. 1200km away.
It is a requirement of participation in a Sail Ningaloo Pty Ltd tour that guests fully disclose any physical or physiological medical conditions or history that may require treatment and/or may impact on their ability to participate fully in a tours activities, in a normal and safe manner. Please provide us with details and an emergency contact number for your medical practitioner or family member/emergency contact person. This can be done confidentially and does not have to be detailed in your booking form.
We REQUIRE all guests that will be, or think they might be, participating in scuba diving activities whilst on tour with Sail Ningaloo Pty Ltd to complete our online PADI Dive Medical Questionnaire. We may also REQUIRE at times (although always recommend) that guests wishing to scuba dive or participate in a scuba diving course obtain dive medical clearance from a doctor trained in dive medicine, prior to joining the tour. Scuba diving is an exciting yet demanding activity and can be strenuous under certain conditions. A person with, but not limited to; coronary disease, a current cold or congestion, epilepsy, a severe medical problem or who is under the influence of alcohol or drugs should not dive. Sail Ningaloo Pty Ltd reserves the right to refuse scuba diving activity requests on board.
Any information provided will be treated with the utmost privacy.
Cuisine and Dietary Requirements
If you have any allergies, intolerances or special dietary requirements, you MUST advise us well in advance (at least 1 month prior to your tour) so that appropriate catering can be arranged. If you do not advise any dietary requirements, we will not accept responsibility for preparing special meals outside of the planned menu during your cruise.
Guest Behaviour on Board
Guests must abide by all Australian Laws while on-board our tours and respect the needs of other guests.
Please note that we refuse the right of boarding to any guest who arrives intoxicated by alcohol or under the influence of illegal substances. If this occurs, we will not refund any monies paid.
We prefer that shoes are not worn on board for safety reasons – bare feet are much more ‘sure-footed’ in a small ship environment. However if you do choose to wear shoes on board please bring white soled shoes.
Smoking Policy. Smoking is not permitted anywhere within vessel interiors. A small area is available outside where environmental care and respect is essential.
Reference made to sightings of any specific marine creatures or wildlife is not guaranteed due to the unpredictable nature of wildlife watching.